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This statement was created to explain our terms of service, demonstrate our commitment to securing your privacy, and legalities.

Your Personal Information is Safe on Our Site

This website is protected by an SSL Security Code. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. We use BluePay as our Payment Processor to ensure all transactions are 100% secure. BluePay partners with local and global merchants to make accepting credit/debit cards and other payment options simple and fast. They provide the highest level of data security in the industry, ensuring merchants and customers never have to worry about compromised credit card information.

By using our website and/or our services offered you agree to the following terms:

General Conditions

By simply placing an order, each customer implicitly and fully complies with the present general conditions. With the goal of satisfying the customer, we may modify the following sales conditions as well as its product range. 

1. Services

When an order is placed with Express Eats the customer agrees and is bound to pay in full for the goods and services requested, once the order is submitted all sales are final. Unless something is missing or incorrect on your order the order can neither be exchanged nor taken back to the restaurant once it has been received by Express Eats and placed with the restaurant.

 

2. Orders 

The orders are delivered directly to the specified addresses in the shortest possible time. We will not be held responsible for any errors or late or failed delivery in the event the information given by the customer is incomplete or inaccurate or if the delivery driver cannot access the premises or the customer is absent at the time of delivery. Any orders requiring an extra delivery will incur supplementary delivery charges. We decline all responsibility if the products are not consumed immediately. The estimated delivery time may change as it is subject to delays due to inclement weather or traffic delays, overload of orders at any given time, or a restaurant was busy and took longer than expected to prepare the order.

Delivery Fee: Our Delivery Fee starts at $3.99 and increases to $8.99 which is calculated by the distance between the restaurant that you are ordering from to your delivery address.

If you are outside of our area of delivery or are located further than 8 miles from the restaurant of your choice the delivery fee will be more expensive due to the extra time and resources spent to deliver the further distance.

Fast Food Restaurant Fee: This fee only applies to restaurants that Express Eats is not affiliated with, in order to offer delivery to you from these restaurants we must charge this fee. 



3. Delivery and Drivers

We choose only friendly, trustworthy and polite drivers we can find so your interactions with us are always enjoyable!


4. Quality of the Food and Beverages Delivered

Express Eats #1 priority is fresh food delivered to you. We take pride in timing the amount of time a restaurant takes to cook the food with our drivers and dispatcher to make sure your food is as fresh as possible upon recieving your delivery.

Express Eats, it's employees, delivery drivers, and any member thereof are all trained on how to handle customers food and beverages using Training Procedure: Food & Beverage Handling. Each person who completes this training signs the document which shows they have read, understand  and have been trained on food and beverage handling and will follow the prcocedure on every order. Express Eats, it's employees, delivery drivers and any member thereof are strictly not allowed to open any bags, containers, wrappers, boxes, check for any contents or physically touch any food or beverages directly with any part of our person as this would cause a health risk.

Express Eats, it's employees, delivery drivers and any member thereof will not be held liable for any illness, food poisining, health problems, or any other issues arising from the food or beverages consumed by our customers that was delivered by Express Eats as we do not prepare, cook or physically touch any food or beverages directly with any part of our person. We are stictly a transportation service from the restaurant to the customer. All food and beverages are prepared, handled and bagged by the restaurant it was ordered from.

If there is any problem question or concern with the food quality or preparedness please contact us and we will do our best to rectify the situation. Consuming raw or undercooked meats, poultry, seafood, shellfish or eggs may increase your risk of foodborne illness.


5. Sales Products

The menu items and prices are subject to change without notice.

 

6. Payment

There are two methods of payment:

a. Cash

Payment upon delivery. For security reasons, our delivery drivers only carry a small amount of change.

b. Credit or debit card

We offer you the possibility of paying your order by credit card. Any rejection of the credit card by the banking institution may lead to the cancellation of the order or the collection of the amount owed by the customer in cash upon delivery. For security reasons, we may ask that the credit card and/or valid matching identification be presented upon delivery.

 

7. Legal Information

We declare that all personal data will be treated in accordance with the December 8, 1992 privacy law. By agreeing with the general sales conditions, the customer agrees to receive occasional information about products and services from us.

We are in no way, is affiliated with, endorses or takes responsibility for any content representing any of the restaurants, advertising, products, businesses, corporations, logos, or menus on this website.


Handling of Personal Information/Security

1. Types of Information Collected

We require customer contact information, (such as name, phone number, address, and e-mail address). This information is only obtained when voluntarily submitted by you. Customer contact information is used when an order is placed in order for us to carry out the order. We distribute the customer's contact information to, and only to, the restaurant that the customer has placed an order. When an order is placed, the restaurant is sent an e-mail or fax with the customer's contact information so that the restaurant can ensure that their delivery and food meets the customer's expectations.

We continually monitor our website for errors and if one occurs, information about your web browser may be collected to assist us in correcting the problem.


2. Statistical Information About Your Visit

When you visit our site, our computers may collect statistics about your visit. This information is used to monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors use and the browsers people use most. These statistics are used to help us improve the performance of our Web site.

Financial information (credit card numbers, credit card expiration dates, billing address, etc.) is required for most purchases. Customers must provide this financial information, so that we can collect payment for services ordered on the website. Customers have the option of keeping credit card information on file with their account. If a customer chooses not to save their financial information on file, it will only be used to collect payment for the order(s) placed during the order session in which it was given.


3. Use of Your Personal Information

Personal information may be collected from you in order to get your feedback our our website, send you emails of our promotions/coupons, or emails on updates.

We may use your personal information for several purposes such as:

1. To make our website easier for you to use by not requiring you to enter your personal information more than once.
2. To help you quickly find services or information.
3. To contact you when you have received an error while using our website so we can help you solve the problem.

We will disclose your information, without notice, only as follows:

1. To obey orders of the law or comply with legal process served.
2. To protect and defend the rights or property.
3. To act in urgent circumstances to protect our website, it's employees or the public.


4. Control of Your Personal Information

We will not sell, transfer or disclose your personal information to third parties.


5. Security of Your Personal Information

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Only authorized persons are permitted to have access to this information and is limited by need. 

We use secure connections (SSL) during Registration and Checkout, which means information is encrypted before it is sent over the Internet between your computer and our computers. When we receive your personal and financial information, it is stored and protected by a firewall. The firewall is designed to protect anyone from viewing, stealing or accessing information.


6. Use of Cookies

"Cookies" are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. We use a feature of your browser to set a "cookie" on your computer. This allows us to link from screen to screen, while maintaining a shopping cart for your visit. We also use cookies allow the web site to remembers important information that will make your used of the site more convenient. Cookies, by themselves, cannot be used to find out the identity of the user. Like most web sites, we use cookies for a variety of purposes in order to improve your on-line experience.

Use the options on your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the "Help" section of your browser to learn how to change your cookie preferences (to reject cookies or to choose which cookies to accept)